Sunday, 29 November 2009

Finally, New Firmware for the BT HomeHub 2.0

Way back in June I wrote about the problems that were being caused by the latest iteration of the firmware for the BT HomeHub 2.0. Far from getting rid of problems, the new firmware (8.1.H.G (Type A) ) had introduced a raft of new problems that have annoyed BT customers all summer and autumn.

BT initially promised a fix by 26th June 2009, but no one was really surprised when this failed to materialise.

Finally, 6 months after the problems with firmware 8.1.H.G were first reported and a mere 5 months and 1 day later than promised, BT have finally begun to roll out a new firmware.
The details are as follows:

Software version 8.1.H.J (Type A)
Software version (Type B)

There are two versions of the latest Hub 2.0 firmware because of changes in the BT Hub manufacturing process. The functionality of both firmware versions is the same.

The latest version introduces the following improvements:

* Changes to automatic wireless channel selection.
* Correction to a problem with Power Save activation.
* Correction to problems uploading large files.

The new firmware has been 'in the wild' for 48 hours now. It's not clear what proportion of Hub users have already been updated, but BT expect the roll out will be complete by Christmas. BT haven't specified which Christmas, but in the light of previous experience this may be a tactical omission.

So far, so good. I've not seen any reports that the firmware is causing any problems, but watch this space.

1 comment:

Ian said...

Ever since my Homehub has been updated to 8.1.H.J (Type A) it locks up when streaming a reasonably large video file to my netgear box fairly consistently after 30 plus minutes.

There are a large number of reports of this problem but no sign of any solution - anyone any idea if BT are doing anything about this ?

Having had some major problems with my own broadband service, I understand how others struggle to get help from BT.

There is a lot of good information out there, but it can be hard to find. So this blog is an attempt to pull some of it together, in one place.

It's a blog that really shouldn't be needed - if only BT and possibly other ISP's in the UK, provided useful customer support.