Saturday, 11 July 2009

More Problems on the BT Broadband Support Forum


Some odd things are happening today on the BT Broadband Support Forum. Firstly, there is a problem with BT's security certificate which means you will get one of the warnings above, depending on the browser you are using.

I wouldn't suggest you accept the certificate as it is, but adding "www" in front of the "beta.bt.com" bit of the URL for the login, seems to get round the problem.

The other odd thing is that this effect didn't seem to hit everywhere at the same time. The other puzzle is that some posts from earlier today did not show up until I relogged onto the site. All very odd, but its what we've come to expect from the BT Forum.

UPDATE: 16/07/09 BT have finally fixed the dodgy login issue. It took them long enough!

No comments:

Having had some major problems with my own broadband service, I understand how others struggle to get help from BT.

There is a lot of good information out there, but it can be hard to find. So this blog is an attempt to pull some of it together, in one place.

It's a blog that really shouldn't be needed - if only BT and possibly other ISP's in the UK, provided useful customer support.