Tuesday, 21 July 2009

BT Broadband Care Now on Twitter

It seems that BT Broadband Care is now on Twitter. If you already tweet, this might be a quicker way in to the BT system than the dreaded Indian call centre - time will tell. If you haven't got a Twitter account, then you can sign up for one here.

All you have to do then is DM (Direct Message) them with your phone number - in the style: D BTCare 0207 298 1111 Can you help with broadband problems - Ian Livingston.

Thanks to Dave Lamb on the BT Broadband Support Forum for pointing this out!

UPDATE 1: Hmm, not promising. See Comments for one dissatisfied user!


Cyberdoyle said...

I have tried BT Care. They are all probably wonderful people, but as a group they can't help in a lot of cases. They only have the same corporate policy of their employers and access to the same info. My dads phone line went bad. They mended it. When it came back the broadband was down to 0.1Mbps. The ISP checked everything out, Bt wholesale checked their stuff out. We tried a new router. We removed everything off the master plate and just used the router. Bt tested the phone and said the line was working but still no broadband. BT care chirps up, 'can we help' but the simple result is that the line has been damaged, it works for phone calls, and as such BT telecom will not do anything further. Dad now has virtually no broadband access, and never will have. If that is BT care then they can keep it.

General Disquiet said...

Hi Cyber. I saw the BT response on Twitter (hopeless) and I've also seen your contributions to Digital Britain so I know where you are coming from in terms of broadband issues. You might find a few ideas on the blog that will help. You could also take at my other blog for some others: http://winterbournestoke-thedigitaldivide.blogspot.com/

Having had some major problems with my own broadband service, I understand how others struggle to get help from BT.

There is a lot of good information out there, but it can be hard to find. So this blog is an attempt to pull some of it together, in one place.

It's a blog that really shouldn't be needed - if only BT and possibly other ISP's in the UK, provided useful customer support.