Saturday, 23 May 2009

Jarviser Moves to Pastures New


I've mentioned Jarviser a number of times before on this site. He's regarded by many as the great "guru" of BT Broadband and his website has helped many people fix their broadband problems. He has also helped more directly through his involvement with the BT Support Forum and the File Save As BT HomeHub Forum.

Of course, the reason Jarviser was involved in the forums, like many of us, was due to broadband problems of his own. Over the last few weeks, his BT connection was getting flakier and flakier and the speed was dropping through the floor.


Eventually, his telephone gave up entirely, but curiously, his broadband continued to work after a fashion. His RouterStats trace looked like nothing I have ever seen before - in fact Jarviser described is as being "line-flu", and you can see why if you look at the trace to the right. Pretty damned terminal it looks, and so it turned out to be. The mystery of the dead phone and sort-of-working broadband was worked out by another member of the BT Forum, "Mick Mills". It seems that one of Jarviser's "pair", the two wires that carry the phone signal to the house, had broken. This kills the phone, but because of the way ADSL is transmitted, didn't quite kill the broadband.

When the Openreach engineer came to call, he was able to bodge a connection by using the working half of the pair and another working line from a second damaged pair. Now, whilst this gave Jarviser some sort of broadband, it was a mega-bodge and one that was not going to last for long. Now Jarviser's cable came in from the street underground and not on an overhead drop wire, so replacing it was going to mean digging up his drive and Mrs J's beautiful house frontage and then sticking a big grey box on the front of the house. Even if they did that, BT weren't going to be able to give Jarviser any guarantee that his speeds and broadband stability would improve. The result, another customer lost to BT.


Well, that prompted Jarviser to abandon terrestrial broadband completely and he now sees the future as HSDPA, or 3.5G by another name. He's currently playing with an Orange Mobile dongle and getting speeds that some of us still on Bad Terrestrial Broadband (aka BT Broadband) can only dream of.

Of course, this will probably mean we will see less of Jarviser in the BT Forum and the BT-relevant bits of his website may not be kept quite as up to date as they have been (but most of his important information is unlikely to go out of date any time soon), but no doubt 3G Mobile broadband users will get the benefit of his knowledge. Indeed, he's already hard at work on a new HSDPA webpage.

So, on behalf of all those Bad Terrestrial Broadband customers who you have helped over recent times, thank you so much Jarviser!

And keep in touch. More of us may be heading for pastures new when contracts expire and HSDPA access opens up to us!

1 comment:

Anonymous said...

Excellent article. Just for update, he gave up on Orange and is now using a device on the 3 network which acts as a mobile 3G wireless router. I forget the model number.

Having had some major problems with my own broadband service, I understand how others struggle to get help from BT.

There is a lot of good information out there, but it can be hard to find. So this blog is an attempt to pull some of it together, in one place.

It's a blog that really shouldn't be needed - if only BT and possibly other ISP's in the UK, provided useful customer support.